Targus Frequently Asked Questions

Frequently Asked Questions

Docking Stations

My audio is not working after connecting my docking station
https://www.youtube.com/watch?v=04nvaz7kp9s&t=6s

My Targus docking station software is not installing correctly
https://www.youtube.com/watch?v=mM8R09nQtG8

Are Targus docking stations compatible with Macs?
https://www.youtube.com/watch?v=W_EsQ6LyhYg

How to setup the USB3.0 & USB-C Dual Travel Docking Station (DSU100US)
https://www.youtube.com/watch?v=xCB462mE6nQ

How to fix Wi-Fi on Apple MacBooks after connecting a Targus USB Hub or Docking Station
https://www.youtube.com/watch?v=ZfeBIKSt96k


Software

How to install DisplayLink Software on Windows 10
https://www.youtube.com/watch?v=CKsupbP3PC8

How to install DisplayLink Software on Mac 10.15

https://www.youtube.com/watch?v=dMqjOkYBTag\

How to install the DisplayLink Manager App for macOS Catalina and Big Sur
https://www.youtube.com/watch?v=0WKeYSfmb9w


Bluetooth Devices

How to install the Bluetooth 4.0 Dual-Mode Micro USB Adapter on Windows 10
https://www.youtube.com/watch?v=NnEd5j4az2E

Bluetooth 4.0 Dual-Mode Micro USB Adapter capabilities
https://www.youtube.com/watch?v=FXxnl0UFQUE

How to pair Bluetooth devices on Windows 10
https://www.youtube.com/watch?v=DqrB7wBuUDA


Windows 10

How do I configure my external monitor in the extended mode on Windows 10?
https://www.youtube.com/watch?v=mMhgxKHhfY8

How to set Clamshell mode on Windows 10
https://www.youtube.com/watch?v=uiMQW0FeL3k


USB Hubs

What are Targus USB Hubs capable of?
https://www.youtube.com/watch?v=J301fy1BEzo


Warranty

Do You Offer a Warranty?
We offer a comprehensive Limited Lifetime Warranty on all of our laptop backpacks, bags, and tablet cases. This means that you’re covered for specific parts and types of damage, and for differing durations depending on the product type. We also offer time specific limited warranties on docking stations and tech accessories.


Contact and Support

Where can I report a problem or give feedback?
Please contact our Customer Support Team

Where Can I Go If I Have a Question About My Product?
If you have a question about a docking station, a good place to start is by downloading the user manual for your product. Go to our Driver Support page, search by category, and then select your product to download the manual.

For general questions, you can go to our Online Enquiry Form and enter your questions.


Do You Have a Phone Number?
Yes. You can contact us by phone on our Support page between the below hours.

Australia

Monday to Wednesday: 8:30am - 9:30pm AEST 
Thursday to Sunday: 8:30am - 10:30pm AEST 

New Zealand

Monday to Wednesday: 10:30am to 11:30pm NZST 
Thursday to Sunday: 10:30am to 12:30am NZST

Our contact numbers are:

  • Australia (Free Call): 1800 641 645
  • New Zealand (Free Call): 0800 633 222

For international support, find your country here. We have offices in the Americas, Europe, Africa, and the Asia Pacific region.


What Are Your Business Hours?

Australia

Monday to Wednesday: 8:30am - 9:30pm AEST 
Thursday to Sunday: 8:30am - 10:30pm AEST 

New Zealand

Monday to Wednesday: 10:30am to 11:30pm NZST 
Thursday to Sunday: 10:30am to 12:30am NZST